We hope that you're happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to:
Spanish Riding School Returns
4 Skeynes Farm Cottages
Lingfield Road
Edenbridge
Kent, TN8 5HN
There is no need to contact us prior to sending an item back. However, please include your name, address and reason for return/request for exchange. For your convenience there is a Returns Form located here (one is normally included with every order). This form can be submitted online or printed off to be posted with your item
Refunds will be made for any items returned (at customers expense) which are in saleable condition, not damaged, and in original packaging within 14 days of receiving them. Exchanges and Credit Notes will be given up to 30 days.
We will refund in full or replace items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This maybe increased to 50% in the event an item is dirty or damaged.
Any item bought in a 'Sale' at any of our trade stands, is not eligible for exchange or refund and is deemed to have been purchased as seen. Items bought in an 'online sale' can be exchanged for a credit note on the condition that the item is returned within 30 days of receipt. If a refund is required, notification in writing must be received within 7 days of receiving the item and the item must be returned within 21 days of receipt. (Distance Selling Regulations).
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.
We will endeavour to process returns as quickly as possible and within 7 working days of reciept however this is not guaranteed.
Couriers
Please note if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signature the couriers insurance is invalidated. Live Nation cannot be held responsible if the goods are lost under these circumstances.
For full Terms & Conditions please refer to the menu at the base of the Homepage
Spanish Riding School Returns
4 Skeynes Farm Cottages
Lingfield Road
Edenbridge
Kent, TN8 5HN
There is no need to contact us prior to sending an item back. However, please include your name, address and reason for return/request for exchange. For your convenience there is a Returns Form located here (one is normally included with every order). This form can be submitted online or printed off to be posted with your item
Refunds will be made for any items returned (at customers expense) which are in saleable condition, not damaged, and in original packaging within 14 days of receiving them. Exchanges and Credit Notes will be given up to 30 days.
We will refund in full or replace items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This maybe increased to 50% in the event an item is dirty or damaged.
Any item bought in a 'Sale' at any of our trade stands, is not eligible for exchange or refund and is deemed to have been purchased as seen. Items bought in an 'online sale' can be exchanged for a credit note on the condition that the item is returned within 30 days of receipt. If a refund is required, notification in writing must be received within 7 days of receiving the item and the item must be returned within 21 days of receipt. (Distance Selling Regulations).
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.
We will endeavour to process returns as quickly as possible and within 7 working days of reciept however this is not guaranteed.
Couriers
Please note if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signature the couriers insurance is invalidated. Live Nation cannot be held responsible if the goods are lost under these circumstances.
For full Terms & Conditions please refer to the menu at the base of the Homepage
